CUSTOMER SERVICE

All goods are available to view online. If you require further information about any lot in order to assist in placing your purchase/bid please contact us:

ENGLISH - Mr Tim Jones
Email: Tim@AtlasPearls.com.au or Mobile: +61 0425 407 985

JAPANESE & ENGLISH - Mr Kenji Fujimoto
Email: Kenji@AtlasPearls.com.au or Mobile: +62 811 3861 878.

INDONESIAN & ENGLISH - Mrs Ninuk Susanto
Email: Ninuk@AtlasPearls.com.au or Mobile: +62 821 3869 458.

 
WITHDRAWAL OF GOODS

Atlas Pearls reserves the right to withdraw goods from sale at any time.
 
PRICING

All prices shown are in USD.
 
INVOICING

Buyers with successful purchases/bids will receive their invoice within 3 business days from the closure of the auction.
Customers will have 3 business days to make payment. Payment options will be included on the invoice.
All prices are exclusive of taxes. Taxes and shipping will be added to the final invoice depending on the businesses country of operation.
All prices are displayed online in USD. Invoicing can be supplied in an alternative currency on your request.
 
PAYMENT & DELIVERY

Successful Buyers must ensure that payment has been made to Atlas Pearls Ltd. within 3 business days of receipt of invoice. As soon as confirmation of the full payment is received the purchased lot(s) will be shipped. Please note that the Buyer is responsible for ensuring that all bank transfer fees are covered by the buyer. Note that foreign banks will often charge additional intermediary bank fees. Please contact your financial institution for further information.
 
SHIPPING

Delivery to Australian addresses will incur a flat fee of $15 USD per delivery. International customers will need to provide shipping address details along with their FEDEX account to facilitate delivery.
 
TAX'S & IMPORT DUTIES

Atlas Pearls is not responsible for the payment of Consumption Taxes or Duties.
All successful bidders are solely responsible for the payment of all duties and taxes incurred upon arrival of the goods in the nominated country.
 
RETURNS 

Atlas Pearls offers a no questions asked returns policy for all loose pearls sold online.
Goods must be returned within 30 days of receipt of goods.
Goods must be exact to their original lot.

SITE ACCESS

Access to the trade website is limited to trade customers with approved accounts. It is a condition of this site that the Customer agrees not to share or provide access to their log in/account to any 3rd party. Customers who are found to be providing access to the site to non-approved parties may have their account suspended.

EMAIL MARKETING

It is a requirement of this site that customers accept email marketing to enable us to efficiently communicate with the users of this site.
 

AUCTION EVENTS

SCHEDULE

All times are local time Perth, Western Australia (GMT+8).

RESULTS

Formal viewing of the auction lots will close at the specified date and time.
Successful bidders will be notified approximately midday the day following the auction close.
 
QUALIFICATION

Only invited, registered companies are eligible to participate in the auction.

DISQUALIFICATION

Atlas Pearls reserves the right to remove an auction participant from current or future auctions if bidding behaviour interferes in the ultimate sale of a lot and or for refusal to complete payment on won lots.